Reference

Understand Your Rights and Our Obligations

Every account on win69 operates under a clear set of terms that define what we offer, what you agree to, and how we handle your data and activity.

Jurisdiction-Dependent AccessAccount & Wallet TermsDANA, OVO, GoPay Policy ContextData Handling CommitmentsUser Rights Outlined
win69 Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how these terms apply to your account, or if you need to raise a formal concern, our support team is the right starting point. We handle policy queries, data requests, and account disputes through structured channels — not informal chat threads. Jakarta-based contacts and other Indonesia players use the same paths below.

Live Chat Support Open the chat widget from any page on win69. Describe your legal or account concern clearly and our team will route it to the right handler.
Email for Formal Requests Send written data requests or formal policy queries by email. We respond to structured requests within the window stated in our data policy.
Account Help Centre Log in to your account and navigate to Help to submit a policy-related ticket. Tickets tied to your account are tracked and responded to directly.
HOW WE HANDLE IT

Data, Security and Account Integrity Practices

Our approach to account security and data is straightforward: we collect what we need to run your account, we protect it with encryption in transit and at rest, and we do not sell it. Here is how each area works in practice, so you know exactly what to expect from us.

Data Handling and Storage

Account data — including wallet linkage to DANA, OVO, or GoPay — is stored on encrypted infrastructure. We do not pass personal data to unaffiliated third parties outside our stated operational scope.

Cookie and Session Policy

We use session cookies to keep your account active and functional cookies to remember your preferences. You can review and manage cookie settings from the account preferences screen.

Account Security and Access

Login uses an OTP verification step tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately through the security section and contact support.

Requesting Changes or Removal

You can request a copy of your account data or ask us to correct inaccurate records by contacting support in writing. We process these requests within the timeframe set in our data retention policy.

Common Legal and Account Policy Questions

These questions reflect what account holders in Indonesia most commonly ask about their rights, our data practices, and how our terms work in practice. If your question is not covered here, reach us directly through the support paths listed on this page.

Access and term applicability depend on local law. Where access is permitted under applicable local regulation in Indonesia, these terms govern the full service relationship between you and us.

Yes. Submit a written request through our email channel or via a logged-in support ticket. We will provide a summary of stored account data within the period stated in our data policy.

Wallet linkage information is used only to process your transactions. We do not store full wallet credentials; payment processing occurs through the respective payment provider's own secure interface.

Open a ticket through the account Help section or contact live chat. For wallet-related discrepancies involving GoPay, OVO, or DANA, start the dispute on our side — we coordinate with the relevant payment channel from there.

Yes. Any material change to our terms is communicated through your account notification inbox before the change takes effect. Continued use after notification constitutes acceptance of the updated terms.

Retention periods follow our operational and legal obligations. We hold active account records while your account is open, and for a defined period after closure, as stated in the full data retention section of our policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.